Terms & Conditions, Return Policy, and Other Important Information
LiviaRose specializes in handmade hair clips crafted individually by artisan Olivia. Because each item is custom-made with care and attention, we operate under a no-returns and no-refunds policy for all purchases.
Our no-return policy reflects the unique nature of handmade products:
While extremely rare, if you receive a product with a manufacturing defect (such as broken materials, defective clasps, or structural damage due to our workmanship), we may, at our sole discretion, offer a replacement or store credit.
To report a defect:
If your item arrives damaged due to carrier damage (not our packaging), please contact us immediately with photos. Carrier-related damage claims must be filed within the shipping provider's timeframe (typically 24-48 hours).
We're committed to shipping high-quality, beautifully made hair clips. Here's what we do to ensure satisfaction:
Since our sales are final, please consider the following before placing an order:
By accessing and using the LiviaRose website and purchasing products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
Permission is granted to temporarily download one copy of the materials (information or software) on the LiviaRose website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The materials on LiviaRose website are provided on an 'as is' basis. LiviaRose makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall LiviaRose or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the LiviaRose website, even if we or our authorized representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on the LiviaRose website could include technical, typographical, or photographic errors. LiviaRose does not warrant that any of the materials on its website are accurate, complete, or current. LiviaRose may make changes to the materials contained on its website at any time without notice.
LiviaRose has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by LiviaRose of the site. Use of any such linked website is at the user's own risk.
LiviaRose may revise these Terms & Conditions for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms & Conditions.
These Terms & Conditions and all related policies are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
By placing an order on the LiviaRose website, you represent that you are legally able to enter into contracts, and that you are at least 18 years old (or have parental consent). We reserve the right to refuse or cancel any order.
All prices are in US Dollars (USD). Payment must be received before your order is processed. We accept payment through Stripe and major credit cards. By providing payment information, you authorize us to charge your account for the total purchase price.
All products are subject to availability. In the unlikely event that a product is unavailable, we will contact you to discuss alternative options or provide a refund for that specific item.
LiviaRose handmade hair clips are creative accessories designed for holding hair in place. They are made using quality materials selected for durability and comfort.
To extend the life of your hair clips:
LiviaRose hair clips are designed for children ages 5 and up, typically 5-12 years old. Always supervise young children with hair accessories. Clips should not be used by children under 3 years old.
When you order, you receive hand-picked selections of colors and designs chosen by Olivia specifically for you. This is intentional and is part of the LiviaRose experience. You cannot request specific colors or designs for custom orders. By placing an order, you accept this surprise element.
LiviaRose ships from Slovenia, Europe. We offer worldwide shipping via international postal services including Slovenia Post (Pošta Slovenije) and other reliable carriers.
| Destination | Processing Time | Delivery Time | Cost |
|---|---|---|---|
| EU Countries | 1-3 business days | 5-12 business days | €4-8 per order |
| UK | 1-3 business days | 7-14 business days | £5-10 per order |
| Switzerland & Norway | 1-3 business days | 7-14 business days | CHF 6-12 per order |
| Destination | Processing Time | Delivery Time | Cost |
|---|---|---|---|
| USA & Canada | 1-3 business days | 10-21 business days | $12-18 USD per order |
| Australia & New Zealand | 1-3 business days | 15-30 business days | $15-25 USD per order |
| Asia (Japan, South Korea, Singapore, etc.) | 1-3 business days | 12-25 business days | $14-22 USD per order |
| Other Locations | 1-3 business days | 14-30+ business days | Custom Quote |
Orders are processed during business hours. Processing time begins after order confirmation and payment clearance. Orders placed on weekends or holidays will be processed the next business day.
Ensure your shipping address is accurate at checkout. We are not responsible for undeliverable mail due to incorrect addresses provided by the customer.
International Orders: When shipping internationally, customers are responsible for:
LiviaRose will declare items as "Handmade Hair Clips" at their actual market value for customs purposes. Customers are responsible for any customs fees levied by their country's customs authority.
Once your order ships, you will receive tracking information via email (if provided). You can use this to track your package with the carrier.
If your package shows as delivered but you have not received it:
Since LiviaRose ships from Slovenia (European Union), here's what you need to know about customs:
No customs duties apply for shipments within the EU. All EU member states, plus Iceland, Liechtenstein, and Norway are included in the single customs area. Orders to these locations will not face customs delays or import duties.
For shipments outside the EU, international customers should be aware that:
LiviaRose will declare items as "Handmade Hair Clips" at their actual market value for customs purposes. This ensures proper declaration and transparency with customs authorities.
For non-EU customers: If you have specific concerns about shipping to your country, import regulations, or potential restrictions on handmade hair accessories, please contact us before purchasing to discuss.
All content on the LiviaRose website, including text, graphics, logos, images, and software, is the property of LiviaRose or its content suppliers and is protected by international copyright laws.
"LiviaRose" and associated logos are trademarks of LiviaRose. Unauthorized use of these trademarks is prohibited.
The unique designs and creations of LiviaRose hair clips are the intellectual property of Olivia and LiviaRose. Reproduction, copying, or commercial use of these designs without permission is not permitted.
For your personal use, you may take photos of your LiviaRose hair clips and share them on social media, crediting LiviaRose where possible. You may not use images of LiviaRose products for commercial purposes without permission.
Hair clips are hair-holding accessories and should be used as intended. Users assume responsibility for proper use. Do not use clips that are damaged or broken.
If you have known allergies to craft materials, adhesives, or metals, contact us before purchasing. LiviaRose products contain various materials and may trigger sensitivities.
LiviaRose hair clips are beauty accessories only. They make no health claims and are not medical devices. If you have scalp conditions or hair loss concerns, consult a healthcare professional.
Due to the handmade nature and natural variations in materials, actual colors may vary slightly from photos on the website. Monitor brightness and display settings may also affect how colors appear online.
Beyond our return policy (no returns/refunds), LiviaRose makes no other warranties regarding products, including fitness for a particular purpose or merchantability.
Our website may contain links to third-party websites. LiviaRose is not responsible for the content, accuracy, or policies of external websites.
We make no guarantee that our website will be continuously available or error-free. We may perform maintenance or updates that temporarily interrupt service.
If you have questions about our Return Policy, Terms & Conditions, or any aspect of your order, please reach out to us before leaving negative feedback or starting disputes.
To report a defective product, contact us within 14 days of receiving your order with photos and a detailed description. Late claims may not be eligible for replacement or credit.
We appreciate honest feedback. If you're unhappy with your purchase, we'd love to understand why. Please contact us before leaving negative reviews so we can work toward a solution.
If you open a dispute with your payment processor (chargebacks, payment disputes, etc.) regarding a LiviaRose order, we reserve the right to discontinue service and report the dispute according to payment processor agreements.
Last Updated: November 2025
These Terms & Conditions and Return Policy are subject to change at any time. Changes will be effective immediately upon posting to this page.